Shipping

Last updated: 17 August 2026

Dispatch

Orders confirmed before [CUT-OFF TIME, to be completed] on a business day are dispatched the same business day. Orders placed at the weekend or on a public holiday are dispatched the next business day.

Destinations

BetterChem ships within the United States. We do not ship to jurisdictions where supply of a given material would be unlawful, and we may decline to ship particular materials to particular destinations. Where an order cannot lawfully be fulfilled, we refund it in full.

Packaging and cold chain

Materials are supplied lyophilised unless otherwise stated and are packed to maintain integrity in transit. Temperature-controlled packing is used where a material requires it. On receipt, transfer materials to the storage conditions listed on the product specification promptly.

Delivery

Delivery estimates are estimates, not guarantees. Once a consignment is handed to the carrier, transit is outside our control. Risk passes on delivery to the address you provide.

You are responsible for supplying a correct, complete address at which deliveries can be received. We are not responsible for consignments delayed or lost as a result of an incorrect address, a refused delivery, or an unattended delivery location.

Inspection on receipt

Inspect every consignment on arrival. Report visible damage, a broken seal, or a missing item within 7 days of delivery, with photographs and the lot number, to orders@betterchem.com.

Lost consignments

If tracking shows no movement for 7 consecutive business days, contact us and we will open a carrier investigation. Where a consignment is confirmed lost, we will replace it or refund it at our election.

Import responsibility

Where an order crosses a customs border, you are the importer of record and are responsible for duties, taxes, and any authorisation required. Consignments detained or refused by customs are not our responsibility, and charges incurred are not refundable.