Privacy Policy
Last updated: 17 August 2026
This policy explains what BetterChem collects, why, and what you can do about it.
1. Information we collect
You provide: name, email address, telephone number, billing and shipping address, institutional affiliation, and any information included in an enquiry.
Collected automatically: IP address, browser and device characteristics, pages viewed, and referring URL.
Compliance records: when you complete researcher verification we record the date and time of your acknowledgment and the version of the wording you affirmed. We retain these records to evidence that materials were supplied only to buyers who affirmed research use.
Payment details: card details are collected and processed by our payment processor. BetterChem does not receive or store full card numbers.
2. How we use information
- To process, fulfil, and deliver orders.
- To verify eligibility under the Research Use Policy.
- To maintain compliance and dispatch records.
- To respond to enquiries and provide support.
- To detect and prevent fraud and misuse.
- To meet legal, tax, and regulatory obligations.
We do not sell personal information. We do not use your information for behavioural advertising.
3. Legal bases
Where the GDPR or a comparable regime applies, we rely on performance of a contract (fulfilling your order), legal obligation (record-keeping), and legitimate interests (fraud prevention, service improvement).
4. Sharing
We share information only with service providers acting on our instructions: payment processing, shipping and logistics, email delivery, and hosting. We may also disclose information where required by law, to respond to lawful requests from public authorities, or to protect our rights.
5. Retention
Order and compliance records are retained for the longer of seven years or the period required by applicable law. Enquiry correspondence is retained for two years. Analytics data is retained for 14 months.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to object to or restrict processing, and to withdraw consent. Exercise any of these by writing to privacy@betterchem.com.
We may be unable to delete records we are legally required to retain, including researcher verification and dispatch records.
7. Cookies
We use cookies that are strictly necessary for the site to function, including the cookie that records your researcher acknowledgment so you are not asked on every page. That cookie contains a version identifier and a timestamp, with no name, email, or browsing history. We do not use advertising cookies.
8. Security
We use administrative and technical safeguards appropriate to the sensitivity of the information we hold, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children
This website is not directed to anyone under 21, and we do not knowingly collect information from anyone under that age.
10. International transfers
We are based in the United States and process information there. If you access this site from outside the United States, you understand your information will be transferred to and processed in the United States.
11. Changes
We may update this policy. Material changes will be indicated by the date at the top of this page.